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Community Resource Coordinator

Apply now Job no: 494439
Work type: Full-Time
Location: University City
Categories: Office of the Provost, Drexel University, Professional Staff

About Drexel

Drexel is a comprehensive global research university ranked among the top 100 in the nation. With over 24,000 students, Drexel is one of America's 15 largest private universities. Drexel is one of Philadelphia's top 10 private employers, and a major engine for economic development in the region. Drexel has committed to being the nation’s most civically engaged university, with community partnerships integrated into every aspect of service and academics.

Job Summary/overview

VP University Community & Partnership are seeking a full-time Community Resource Coordinator for the large, cross-system US Department of Education-funded Promise Neighborhoods grant in West Philadelphia. The West Philadelphia Promise Neighborhood grant supports “cradle-to-career” opportunities for children living or going to school in the West Philadelphia Promise Neighborhood. The borders of the neighborhood are Girard Ave to the north, 48th Street to the west, Sansom Street to the south, and the Schuylkill River to the east. The project seeks to improve education, health and economic successes for children, their families and communities in the Promise Neighborhood.

Essential Functions:

  • Conduct initial and ongoing systematic review of existing community resource to create list of relevant supportive resources for children 0-18 and families in, near, or serving the Promise Neighborhood.
  • Conduct brief interviews with program directors and/or those conducting referrals to systematically collect information about hours of operation, costs, eligibility, services/programs provided, languages spoken, and contact information for referrals.
  • Assist with input of resource information to the case management system for use for child/family case management and referral
  • Seek and strengthen connections with Promise Neighborhood located referral hubs and case management programs to discuss collaboration, referral completion processes, and co-location.
  • Seek and strengthen connections with clinical coordinators in 7 WPPN schools; coordinate school-community inventorying and referrals. Expand network of WPPN resources and providers.
  • Support the outreach strategy to reach and support children and their families.
  • Establish positive and trusting relationships with children and their families while providing general support and encouragement.
  • Assess child and family needs and create plan for referrals. Connect children to WPPN resources to support educational, health, behavioral health, housing, safety, career/employment, and other positive child and family outcomes.
  • Identify potential sources of insurance, assistance/benefits programs, or other financial support to access needed resources.
  • Assist families with completing referrals, including calling resources, accompanying individuals to appointments, calling to ask about outcomes and need for further follow-up.
  • Monitor child/family referrals completion, progress, and outcomes within the case management system.
  • Maintain program documentation in a timely manner in the case management system
  • Attend regular staff meetings, trainings and other meetings as requested.
  • Share knowledge gained through child and family support services to inform program development and implementation with WPPN partners.

Required Qualifications:

HS Diploma or Equivalent, a minimum of 1 yr professional experience.

Other Requirements:

Previous client or case management, navigation, outreach, healthcare and/or home visiting experience.

Preferred Qualifications:

• Knowledge of basic computer programs such as Microsoft Office
• Strong documentation, organizational, and time management skills
• Comfort working in a predominantly black and low-income community
• Comfort working with LGTQ+ children and families
• Comfort working in diverse environments: schools, homes, social service agencies, etc.
• Excellent verbal, interpersonal, and group communication skills
• Self-starter, self-motivated and able to work within a team
• Familiar with Mantua, Powelton Village, West Powelton, Mill Creek, East Parkside, Saunders Park and Belmont neighborhoods
• Minimum 3 years of experience
• Flexible schedule to accommodate nights and weekends
• Ability to work within large instititutions and problem-solve to support families
• Ability to be compassionate and caring while setting appropriate professional boundaries with children and families

Physical Demands:

Typically standing, walking

Job Location:

University City 

Additional Information:

This position is classified as non exempt with a salary grade of H. For more information regarding Drexel’s Professional Staff salary structure,

Special Instructions:

Please make sure you upload your resume and cover letter when submitting your application.


Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.

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