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Director of Advising, College of Computing and Informatics

Apply now Job no: 494802
Work type: Full-Time
Location: University City
Categories: College of Computing and Informatics, Drexel University

About Drexel 

Drexel is a comprehensive global research university ranked among the top 100 in the nation. With over 24,000 students, Drexel is one of America's 15 largest private universities. Drexel is one of Philadelphia's top 10 private employers, and a major engine for economic development in the region. Drexel has committed to being the nation’s most civically engaged university, with community partnerships integrated into every aspect of service and academics.  

Job Summary 

The Director of Advising has overall responsibility for the well-being and success of undergraduate and graduate students in the College of Computing and Informatics (CCI). The Director reports to the Senior Associate Dean of Academic Affairs and Operations and will work closely with other units in the College including recruiting, institutional research, information technology, and operations.

The Director will provide leadership on the development and implementation of a comprehensive student success plan that aligns with CCI's goals, priorities, and mission. This primarily includes student life touch points such as on-boarding, advising, retention, and related student life issues. The Director will oversee all aspects of advising —undergraduate and graduate—as well as operations related to student support and on-boarding plus working with and guiding CCI student initiatives/special programs. 

Essential Functions 

  • Manage the advising teams for all CCI programs, graduate and undergraduate, online and on-campus ensuring that advising quality is high and continually improving.
  • Manage escalated student issues.
  • Engage advisors in professional development opportunities.
  • Oversee student on-boarding and support operations (e.g., undergraduate and graduate orientations, new student week).
  • Review and innovate new student orientations and program activities.
  • Oversee UNIV101 (freshmen experience) and advisors who serve as faculty for the course. Guide course improvement based on student feedback and changing student needs.
  • Oversee Peer Mentor program.
  • Oversee College support for CCI student initiatives/special programs (e.g., Women in Technology Residential Learning Community).
  • Provide guidance and mentoring to CCI student initiatives/special programs.
  • Develop new initiatives to increase undergraduate student retention, including supplementary assistance for students who exhibit academic difficulty.
  • Engage students to participate in College events to augment their academic experiences.
  • Engage students for program and course evaluation feedback, and rankings surveys to ensure continuous improvement.
  • Serve as liaison to other departments and administration, serving on College and University committees, as needed, and working with other advising leaders.
  • Actively participate in cross-program teams to create solutions, new programs and achieve goals.
  • Pro-actively engage colleagues across programs to develop strategies that increase visibility, program growth, and revenue enhancement.
  • Work with program staff and faculty to implement quality improvements to course offerings, co-curricular and extra-curricular activities.
  • Working with the recruitment team, contribute to marketing strategy and implementation to increase enrollment.
  • Run reports and analyze data on advising and related issues to improve advising services and provide information to the College leadership.
  • Collaborate with advisors and faculty on curriculum management.
  • Represent the College at undergraduate and graduate admission events. This may include evening and weekend work and foreign travel.
  • Write and update advising operational documentation and operational calendar.
  • Oversee the Academic Standing Committee.  Meet with students regularly in poor academic standing and develop plans for academic success.
  • Oversee graduation clearing.
  • Contribute to undergraduate, graduate, and special program course scheduling.
  • Maintain lines of communication with faculty and administration on advising issues.
  • Responsible for and manage required record keeping of general and specific files and documents, both electronic and paper.

Required Qualifications 

  • Bachelor’s Degree 
  • Five years demonstrated ability to advise and/or counsel students

Preferred Qualifications 

  • Master’s Degree in Higher Education Administration or Education
  • Three to five years supervisory experience.
  • Demonstrated knowledge of at least one area of student services such as admissions counseling, advising, financial aid, etc.
  • Excellent communication (oral and written), interpersonal, organizational, and analytical skills, and attention to detail
  • Ability to be proactive, recognize problems and offer solutions
  • Excellent customer service skills
  • Proficiency with PCs and related software
  • Ability to work independently
  • Ability to complete projects and meet deadlines
  • Banner and Hyperion experience a plus

Physical Demands 

  • Typically sitting at a desk/table  


University City

Additional Information 

This position is classified as Exempt with a salary grade of M. For more information regarding Drexel’s Professional Staff salary structure, 

Special Instructions to the Applicant 

Please make sure you upload your CV/resume and cover letter when submitting your application. 

Review of applicants will continue until a suitable candidate pool is identified. 

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.

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