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Patient Service Representative - 11th Street Family Health Center

Apply now Job no: 498328
Work type: Full-Time
Location: Other - Philadelphia, PA
Categories: Drexel University, College of Nursing and Health Professions

About Drexel

Drexel is one of Philadelphia's top 10 private employers, a comprehensive global research university and a major engine for economic development in the region. With over 24,000 students, Drexel is one of America's 15 largest private universities. Drexel has committed to being the nation’s most civically engaged university, with community partnerships integrated into every aspect of service and academics.

Job Summary

The Patient Service Representative upholds the health center mission by assuring the delivery by assuring that patients have access to health care that is competent, caring, and meets with a high degree of satisfaction.

Staff is expected to uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of quality and satisfaction. In addition, staff must support FPCN's and Drexel University’s Stephen and Sandra Sheller 11th Street Health Center’s commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff.

Essential Functions

  1. Assist in the courteous and efficient management of connecting patients and guests who are physically in the office and those individuals who are on the phone with the appropriate services and/or staff in a timely and accurate manner.
  2. Initiate services for patients which involve: signing-in, updating basic demographic information, confirming payment method, validating health insurance coverage, and preparing necessary paper work. Additional services may be warranted depending on if the patient’s status is new or established and if the patient seeks more specialized services.
  3. Manage phone calls coming in to the front desk by directing calls to appropriate staff members and facilitating documentation of messages (i.e. electronic, hand-written).
  4. Schedule appointments for patients.
  5. Call before their scheduled visit to remind them to keep their appointment.
  6. Constantly update and utilize pertinent information about the health insurance carriers that the Practice accepts.
  7.  Insure all patient billing forms are correct, accurate and batched according to the patient sign in sheet on a daily basis.
  8.  Initiate and further assist in fee assessing applicable patients, which includes utilizing the Practice’s sliding fee schedule. Perform cash collection and reconciliation of all patient fees.
  9. Maintain patient charts – both written and electronic.
  10. Provide additional clerical tasks: filing, typing, faxing, and copying documents
  11. Open and distribute mail immediately upon receipt daily.
  12. Facilitate the ordering of office/janitorial and medical and/or dental supplies for respective site.
  13. Maintain patient confidentiality in both written and verbal formats.
  14. Initiate the enforcement of the Practice’s Late Policy for care of patients.
  15. Possess exemplary knowledge of and enforce all Practice policies and procedures that impact the work of the PSR and front desk.
  16. Adhere to OSHA guidelines.
  17. Assisting in coordinating utilization of the Practice’s transportation services.
  18. Serve as PSR at any of the practice sites, when deemed necessary.
  19. Take primary responsibility for securing the building at the close of the business day

 Required Qualifications

  • High School Diploma/GED
  • 1 year of experience in a healthcare facility
  • Familiarity with medical terminology
  • Previous scheduling experience with a Electronic Practice Management System

Preferred Qualifications

  • 1 year of experience in primary care setting preferred.
  • Knowledge of Centricity/Athena or other EMR preferred
  • Good intermediate mathematics skills
  • Familiarity with medical/dental terminology
  • Computer Competency with proficiency in word processing
  • Exemplary skill at managing multiple tasks simultaneously
  • High level of patience, courtesy, and concentration
  • Outstanding interpersonal skills
  • Outstanding verbal and written communication skills as well as listening skills
  • Exemplary organizational skills and ability to prioritize
  • Highly reliable and dependable
  • Experience in effectively relating to people
  • Ability to effectively relate via telephone
  • Responds constructively to pressure situations and time limits
  • Initiatives work independently with minimum amount of supervision.
  • Current CPR
  • Exhibit behaviors that align with RHD/FPCN’s organizational values, mission, and beliefs and avoid displaying behaviors that are in opposition to those values
  • Support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact   with the organization, including children, adults, families, caregivers, and staff.
  • Demonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times.
  • Ability to build and maintain positive and professional relationships based on respect, trust, and safety.
  • Ability to create a space for staff and those we serve to feel physically and emotionally safe.
  • Ability to support individuals on their paths to recovery and healing and resist re-traumatization of staff and patients.
  • Demonstrate exemplary problem -solving, communication, interpersonal, and conflict resolution skills.
  • Ability to work effectively as a team member
  • Highly responsible and reliable as well as courteous
  • Unconditional ability to maintain patient confidentiality

Physical Demands

Typically sitting at a desk/table


Other – Philadelphia, PA

Additional Information

This position is classified as non exempt with a salary grade of F.  For more information regarding Drexel’s Professional Staff salary structure,

Special Instructions to the Applicant

Please make sure you upload your resume and cover letter when submitting your application at

Review of applications will begin once a suitable candidate pool is identified.


Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus.

Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.

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Division / College