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Careers at Drexel

Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our Policies page to view all University policies related to Human Resources and News and Announcements for workplace postings.

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IT Support Specialist

Apply now Job no: 498424
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: Finance and Administration, Drexel University

Job Summary

The IT Support Specialist provides tier 2 support to issues relating to computer accounts, Office 365, licensing, file permissions and general IT questions.

This position supports the current Identity Management Systems, Computer Accounts Management Service (CAMS) and the central mailing list services maintained by Information Resources and Technology; acts as the functional expert in CAMS and associated reporting tools to support provisioning and deprovisioning of computer accounts which are generated via Elucian Banner for employees and students at the University; understands the relationship and integration between the relevant University systems, and is the lead functional liaison between the technical experts within CTI and CES and end user departments; acts as the primary operational support for end user departments, including Colleges, Human Resources, Enrollment Management, and AIS; is responsible for handling help desk calls, desktop support, training co-ops, and providing customer walk-in support; identifies user needs and research procedures for accomplishing tasks; utilizes in-person or remote access for end-user computers, peripherals, new technologies, and configurations for Windows and Macintosh platforms; maintains computer and system security; and understands operation of computer networks and relationships among systems.

Essential Functions

  • Provide operational support for relevant functional users of Identity Management and Computer Accounts and related web-based applications
  • Provide operational support to the mass mail distribution team and university-wide use of mass communications
  • Provide detailed documentation as required for online help
  • Oversee or participate in training for new users on the system functionality and audit capabilities when necessary
  • Proactively supports end user departments and individuals in third-tier identity and computer accounts related problems, including but not limited to data mismatches, enterprise system data feeds, duplicate accounts, and account deletions
  • Provide direct end user tier two support for problem solving with respect to complexities of accounts use, data errors relating to identity, access permissions and privileges, working closely with helpdesk team staff members
  • Remain current with inter-relationship among applications and among system

Required Qualifications

  • Bachelor’s Degree
  • 1 year of experience

Physical Demands

  • Typically sitting at a desk/table
  • Typically standing, walking
  • Lifting demands ≤ 25lbs


University City-Philadelphia, PA

Additional Information

This position is classified as Exempt with a salary grade of J. For more information regarding Drexel’s Professional Staff salary structure,

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus.

Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.

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Division / College