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Senior IT Business Systems Analyst

Apply now Job no: 498761
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: Finance and Administration, Drexel University

Job Summary

The Senior IT Business Systems Analyst supports the University’s efforts to maintain and enhance the core enterprise functions in both efficiency and effectiveness by applying technological and business practice solutions; acts as the functional expert in the IT systems used to support the business processes for one or more functional units within the University which requires extensive knowledge in one or more modules of the University’s Enterprise Systems (eg. Banner);understands the relationship and integration between all University systems; provides overall management, direction, needs/requirement analysis, and report generation for internal and external clients; oversees and provides training of the functional aspects of the University’s Enterprise Systems for new users; acts as the lead functional liaison between the technical experts within CES and the clients they support; acts as the primary operational support for their clients; and takes project management leadership on specific projects and coordinate the project and the team.

Essential Functions

  • Provide operational support for Enterprise functional users with an emphasis on one or more key modules
  • Assist with module security planning, management, testing, software defect management, high-level module functional support, process oversight, and scheduling
  • Manage projects, people, and tasks to ensure goals and objectives are completed on time
  • Work closely with database administrators, software development engineers, and other technical people to maintain systems, facilitate upgrades, and act as the liaison between the end-user and technical support groups
  • Work collaboratively with administrative offices to define, develop, and document office and inter-office policies and procedures
  • Carry out needs assessments, system integrations, design support, and general change management support
  • Support users in the creation of reports from transactional databases and data marts including data analysis using the university’s designated reporting tools
  • Ensure institutional data is readily available to senior administrators, managers, and regulatory agencies and accrediting bodies
  • Act as liaison between vendors, financial institutions, government agencies, and University departments for electronic data transmissions, uploads, and interfaces to and from the University’s Enterprise System (Banner)
  • Participate in the selection and implementation of purchased and in-house developed applications, assisting in developing integration between systems and testing applications
  • Support application software for the administrative ERP software and surrounding related systems
  • Analyze and review business processes relating to supported departments
  • Prepare test data and implement effective testing for the administrative ERP software and surrounding related systems
  • Use creative problem-solving techniques to develop ad-hoc system reports
  • Perform all other duties as assigned

Required Qualifications

  • Bachelor’s Degree
  • At least 7-10 years of experience working with administrative support systems
  • At least 5 years of experience working with administrative support systems for higher education
  • Extensive experience with Administrative Systems
  • Extensive knowledge of university business processes and functions
  • Extensive understanding on relational database structures and relational database-reporting tools
  • Experience in client/server administrative application structures and environment
  • Excellent written and oral communication skills
  • Excellent analytical and problem-solving skills 
  • Demonstrated ability to work within a closely-knit team environment
  • Ability to make functional recommendations using technology and lead testing efforts
  • Ability to manage a project timeline and tasks
  • Strong leadership skills
  • Self-starter / ability to work autonomously

Preferred Qualifications

  • Experience with the Ellucian Banner Suite
  • Experience with the Oracle Hyperion Interactive Reporting System and/or Oracle Business Intelligence Enterprise Edition
  • Experience with the Salesforce platform
  • Experience with PL/SQL
  • Preferred qualification 1
  • Project management

Physical Demands

Typically sitting at a desk/table


University City- Philadelphia, PA

Additional Information

This position is classified as Exempt with a salary grade of N. For more information regarding Drexel’s Professional Staff salary structure,

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus.

Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.

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Division / College