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Careers at Drexel

About Drexel University

Located in the heart of Philadelphia, Drexel University is a world‐class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.

Committed to becoming the nation’s most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long‐term, multigenerational, and fundamental to the University’s mission, heritage, and future.

At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti‐racism approach to our strategic plan, organizational systems, policies and structures.

Drexel offers its highly engaged faculty and professional staff a comprehensive and world‐class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award‐winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non‐certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information.

RCM Accounts Receivable Analyst

Apply now Job no: 500361
Work type: Full-Time
Location: Center City - Philadelphia, PA
Categories: College of Medicine

Job Summary

The RCM A/R Analyst is responsible for resolving outstanding balances due from patients and insurance payers. This includes cultivating strong working relationships with payer representatives and professionally communicating directly with patients, some of whom may also be Drexel University students or employees. This position is responsible for reviewing, evaluating, and resolving claim denials and claims lacking a timely response. The Analyst identifies denial trends, devises action plans, and assists with the training of practice staff on new and existing denial mitigation efforts. The individual collaborates with revenue cycle and practice staff throughout Drexel Medicine to ensure efficiency of the revenue cycle from the point of registration through payment of claims. The RCM A/R Analyst also reconciles daily deposits, posts payments and write-offs, and resolves credits balances.

Essential Functions

  • Resolve outstanding accounts receivable due from insurances companies and patients,
  • Follow up on unprocessed claims by requesting electronic claims status, reviewing payer websites, and contacting payers by phone.
  • Contact patients about outstanding balances or to obtain additional information required to submit insurance claims.
  • Investigate root cause of denials by reviewing claims and remittances; contact payers to resolve invalid denials and payment variances.
  • Work with RCM team and clinical departments to gather information necessary to appeal denials or reprocess claims.
  • Follow up on status of pending claim appeals.
  • Utilize billing system work queues to expedite account resolution.
  • Enter complete and accurate documentation of resolution efforts in billing system.
  • Conduct daily review of all assigned work queues to ensure high priority items have been recently reviewed.
  • Conduct daily reconciliation of deposits related to physician services revenue.
  • Post electronic and manual payments from insurance companies and patients.
  • Identify excessively aged or uncollectable accounts and post write-offs as necessary.
  • Resolve edits by correcting claim and registration data to optimize clean claim rate.
  • Resolve outstanding credit balances by requesting retractions from payers, submitting refund check requests, or posting appropriate transaction adjustments.

Required Qualifications

  • Minimum of a bachelor’s degree or Equivalent
  • Minimum of 7 years’ experience in related field.
  • Certifications in applicable revenue cycle functions desired.

Preferred Qualifications

  • At least five years of highly responsible experience in a healthcare environment.
  • Candidate must be a competent revenue cycle professional who is committed to process improvement.
  • Must be able to communicate effectively with physician faculty, staff, patients, students, parents, and other partners, stakeholders, and community members.
  • Demonstrated commitment to accountability, professionalism, openness, creativity, and innovation.
  • Demonstrated knowledge of current trends in medical group management, academic medicine, and revenue cycle management.
  • Ability to communicate effectively and to work independently and in collaboration with colleagues.
  • Values diversity and inclusivity in all aspects of operations and clinical care.

Physical Demands

  • Typically Sitting at a desk.


Center City, Philadelphia PA

Additional Information

This position is classified as Exempt with a salary grade of K. For more information regarding Drexel’s Professional Staff salary structure,

Please review the Benefits Brochure for some information on our benefits offerings.

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.


Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our Policies page to view all University policies related to Human Resources and News and Announcements for workplace postings.

Background investigations are required for all new hires as a condition of employment, after the job offer is made.

Please note, the city of Philadelphia has mandated the COVID-19 vaccination for all Universities. More information can be found in the COVID-19 Vaccination Policy.

Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus.

Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.

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