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Careers at Drexel

About Drexel University

Located in the heart of Philadelphia, Drexel University is a world‐class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.

Committed to becoming the nation’s most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long‐term, multigenerational, and fundamental to the University’s mission, heritage, and future.

At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti‐racism approach to our strategic plan, organizational systems, policies and structures.

Drexel offers its highly engaged faculty and professional staff a comprehensive and world‐class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award‐winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non‐certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information.

AV Systems Specialist

Apply now Job no: 500913
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: Drexel University, College of Nursing and Health Professions

Job Summary

Our Information Technology Department seeks an Audio/Visual Technician and Support Specialist who will be responsible for all aspects of the Audio/Visual equipment and related functions, including classroom support, preventative maintenance and troubleshooting of Audio/Visual equipment and the setting up of meetings and events with video conferences, presentations, collaborative online webinars, meeting recordings including the editing of the video. The technician will also provide computer and software support to the end-user community via telephone, email and remote access and must be able to function under time pressure and ensure that issues are dealt with in a courteous, responsible and competent manner. The position requires evening and weekend hours as needed. This individual may be on-call.

Essential Functions

  • The Technical Support Specialist is the first line of technical support for AV Issues. This position will provide real-time trouble shooting support to all incoming calls
  • Participate in the Development of Strategic plans for AV systems and projects
  • Project management for various AV related requests
  • Coordinating and event planning
  • One-on-one and group training • Regular system maintenance checks
  • Knowledge of Turning Point, Examplify, Respondus lockdown browser or other assessment and feedback platforms
  • Documenting Vendor visits
  • Participate in the design, installation and configuration of AV systems
  • Procurement of AV equipment
  • Assisting in Simulation Recording and Simulation Systems Support
  • One-on-one or group editing for departmental projects
  • Access audiovisual device interfaces directly and remotely
  • Troubleshooting of AV systems through system-specific programs and interfaces
  • Operating, repair, installation, security and maintenance of AV and videoconferencing equipment

Required Qualifications

  • Bachelor’s Degree or Equivalent
  • 2+ year of relevant experience
  • Operate, maintain, and repair AV equipment used to enhance and record events.
  • Provide technical support for teleconferences, webinars, and classes (In-person, Virtual, and Hyflex).
  • Record meetings and presentations with video cameras, operate spotlights, adjust amplifiers, coordinate graphics used in displays and provide technical support for teleconferences, webinars and distance-learning classes.
  • Track inventory of equipment.
  • Perform firmware upgrades.
  • Extensive use of business computer systems including Microsoft Office applications such as MS Teams, Word, Excel, Outlook and Project Management Software.
  • May require occasional lifting (> 50 lbs.).
  • Requires extensive sitting at a desk/table, bending, working with various cables and connectors on free standing and rack mounted hardware, crouching, stooping, standing and walking.
  • Must possess the following skills:
    • High levels of professionalism and integrity.
    • Exceptional customer service skills.
    • Exceptional written, verbal and interpersonal skills.
    • Excellent problem-solving skills.
    • Maintain a professional attitude and appearance at all times.

Preferred Qualifications

  • Strong technical knowledge of AV over IP systems, Crestron, Zoom, Teams, Mobile Device Management Solutions, Polycom Systems, Blackboard Collaborate, Vaddio, Extron, Final Cut Pro, Adobe Premiere, Windows and Mac Operating Systems, AMX and other audio and video technologies is preferred.

Physical Demands

  • Typically standing, walking
  • Lifting demands ≤ 25lbs
  • Lifting demand ≤ 50lbs
  • Typically bending, crouching, stooping


University City, Philadelphia, PA

Additional Information

This position is classified as Exempt with a salary grade of J. For more information regarding Drexel’s Professional Staff salary structure,

Please review the Benefits Brochure for some information on our benefits offerings.

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.



Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our Policies page to view all University policies related to Human Resources and News and Announcements for workplace postings.

Background investigations are required for all new hires as a condition of employment, after the job offer is made.

Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus.

Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.

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Division / College