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Careers at Drexel

About Drexel University

Located in the heart of Philadelphia, Drexel University is a world‐class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.

Committed to becoming the nation’s most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long‐term, multigenerational, and fundamental to the University’s mission, heritage, and future.

At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti‐racism approach to our strategic plan, organizational systems, policies and structures.

Drexel offers its highly engaged faculty and professional staff a comprehensive and world‐class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award‐winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non‐certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information.

University Case Manager

Apply now Job no: 501831
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: Drexel University, Enrollment Management and Student Success

Job Summary

The Case Manager serves as a resource for students, provides assistance and/or appropriate emergency support, and engages in outreach as required to meet the non-clinical needs of Drexel students. The Dean of Students’ Office is frequently engaged in responding to academic and non-academic concerns experienced by Drexel students. Staff in the DOS office are often asked to provide support, consultation, and assistance for students in distress for a number of reasons. This position will serve as the non-threatening touch point for students experiencing the variety of non-clinical issues experienced by students including but not limited to housing issues, food insecurity, academic challenges, family emergencies, etc. This position will help assess needs, work with the student to develop an appropriate plan of action, encourage appropriate referrals and provide support for students who need non-clinical case management. The Case Manager will consult with the Executive Director of the Student Counseling Center regarding sensitive cases, act as liaison to the Counseling Center’s Case Manager, and work closely with Drexel’s Student Counseling Center to coordinate care when appropriate to manage the specific needs of students.

Essential Functions

  • Meets and provides follow-up with students who require the services of this position.
  • Assists referred students and families in making use of university and/or community resources including but not limited to housing insecurity, food insecurity, and emergency funding.
  • Provides support and guidance and follow-up with colleagues who are working with students of concern by assisting with finding appropriate resources for these students.
  • Maintains a referral relationship with the Drexel Student Counseling Center to ensure that work is done in tandem to meet students’ mental health needs when appropriate.
  • Collaborates with the case manager of the Counseling Center for students whose needs are more clinical in nature, involve HIPPA-related concerns, or require resources to provide continuity of clinical care.
  • Consults regularly with campus partners regarding services, access, and care to maintain strong collaborative relationships.
  • Assists in the facilitation of information sharing, as permitted by FERPA, with identified entities including but not limited to campus departments, faculty, staff, parents, families and designated emergency contacts (as appropriate), as well as student issues or campus emergencies.
  • Provides administrative support for all reported student cases referred to the Dean of Students Office, overseeing documentation in case management system (Maxient) and interventions in a timely manner.
  • Creates and maintains a system for tracking the needs of students of concern.
  • Serves as a member of the Wellness Committee, the Dean’s Committee, and Monthly Matters Meeting as appropriate.
  • Assists with maintaining a directory of community resources available to students (live and virtual) and promotional content.
  • Assists with presentations that address timely concerns of our students for faculty, staff and students to raise awareness and foster collaboration.
  • Assists in the development and implementation of policies and procedures, student outcomes surveys and other methods of data collection all to promote further outreach, education, and campus well-being initiatives.
  • Demonstrates awareness and interest in practicing within a cultural humility lens and shows awareness of intersectionality.
  • Serves as a member of the Feed a Dragon working group which supports students facing food insecurity.
  • Supports Student Life initiatives, student emergencies, and crises as needed.

Required Qualifications

  • Minimum of a master’s degree in Higher Ed Administration or Social Work and 2 years of experience.
  • Familiarity with higher education-related laws (Title IX, Clery, FERPA).
  • Ability to work nights and weekends as needed.
  • Strong listening and attending skills.
  • Demonstrated understanding of issues of diversity and inclusion.
  • Demonstrated capacity and effectiveness in promoting respect and appreciation for diversity and inclusion among students, faculty, staff and families.
  • Demonstrated ability to contribute to and work effectively in teams in a fast-paced environment.
  • Experience navigating sensitive information and situations with diplomacy while exercising excellent judgment.
  • Proven ability to prioritize work appropriately and adapt easily to changing priorities.
  • Ability to work independently on multiple tasks.
  • Proven oral and written communication skills.
  • Experience conducting presentations for varied audiences.


University City, Philadelphia PA

Additional Information

This position is classified as Exempt with a grade of J, salary range $47,490 - $71,230. The offered rate is dependent upon internal equity and the successful candidate’s competencies, education, and experience.

For more information regarding Drexel’s Professional Staff salary structure and Compensation Guidelines & Policies, please visit the Compensation and Salaries website

Please review the Benefits Brochure for some information on our benefits offerings.

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our Policies page to view all University policies related to Human Resources and News and Announcements for workplace postings.

Background investigations are required for all new hires as a condition of employment, after the job offer is made.

Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus.

Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.

Position Type

Work type




Division / College