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Careers at Drexel

About Drexel University

Located in the heart of Philadelphia, Drexel University is a world‐class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.

Committed to becoming the nation’s most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long‐term, multigenerational, and fundamental to the University’s mission, heritage, and future.

At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti‐racism approach to our strategic plan, organizational systems, policies and structures.

Drexel offers its highly engaged faculty and professional staff a comprehensive and world‐class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award‐winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non‐certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information.

Patient Services Representative

Apply now Job no: 502115
Work type: Full-Time
Location: Center City - Philadelphia, PA
Categories: College of Medicine

Job Summary 

The Patient Services Representative will provide quality and consistent services to the patients in the Program calling to schedule medical appointments as well as coordinate procedures. Responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Gathering correct patient demographics, insurance and/or financial information is essential.  Employee must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

Essential Functions 

  • Greet visitors to the practice, directing them appropriately.
  • Answer incoming calls to the Partnership Comprehensive Care Practice, and triages calls appropriately.
  • Schedule patient appointments.  Offer appointment alternatives when needed.
  • Scheduling duties include accurately gathering patient demographics, insurance and/or financial information to establish patient's account, financial and billing data for the purpose of expediting third party billing and collection self-pay balances.
  • Ensure that patient referrals from outside providers are secured prior to appointments.
  • Ensure documents are scanned in accordance with scanning guidelines.
  • Manage message pool(s) as assigned.  Processing preauthorization requests. 
  • Performs other administrative duties related to the efficient operations of the Partnership Program.

Required Qualifications 

  • Minimum of a High School Diploma or GED.
  • Proficiency in PC use and applications such as MS Office, Word and Outlook. 
  • Working knowledge of electronic medical record and scheduling systems - EPIC preferred. 
  • Medical terminology and bi-lingual speaking preferred.

Preferred Qualifications 

  • Experience in customer service, preferably in a high volume administrative or medical setting. 
  • Call center experience a plus.
  • Excellent communication skills, written and verbal as well as interpersonal skills.
  • Listen carefully and communicate clearly. 
  • Manages interactions from the patient's point of view. Respects patient/family confidentiality. 
  • Ensures and respects patient/family and customer confidentiality; makes necessary interaction to accommodate the diverse needs of our patients, families and customers.
  • Ability to multitask is essential. Ability to work with others in a close manner; teamwork is essential. Ability to adapt to change and meet unexpected needs and demands.
  • Must be accountable, dependable, independent, motivated, punctual, reliable, and flexible.
  • Must exhibit excellent work ethics and maintain honesty and integrity.
  • Other administrative duties as assigned. The duties listed above are not all-inclusive.

Physical Demands 

  • Typically standing, walking.


  • Center City – Philadelphia, PA  

Additional Information 

This position is classified as Non-Exempt with a grade of F, [$14.10 - $21.25]. The offered pay is dependent upon internal equity and the successful candidate’s competencies, education, and experience. 

For more information regarding Drexel’s Professional Staff salary structure and Compensation Guidelines & Policies, please visit the Compensation and Salaries website.   

Please review the Benefits Brochure for some information on our benefits offerings.  

Special Instructions to the Applicant 

Please make sure you upload your CV/resume and cover letter when submitting your application. 

Review of applicants will begin once a suitable candidate pool is identified. 

Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our Policies page to view all University policies related to Human Resources and News and Announcements for workplace postings.

Background investigations are required for all new hires as a condition of employment, after the job offer is made.

Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus.

Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.

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Division / College