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Careers at Drexel

About Drexel University

Located in the heart of Philadelphia, Drexel University is a world‐class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.

Committed to becoming the nation’s most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long‐term, multigenerational, and fundamental to the University’s mission, heritage, and future.

At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti‐racism approach to our strategic plan, organizational systems, policies and structures.

Drexel offers its highly engaged faculty and professional staff a comprehensive and world‐class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award‐winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non‐certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information.

Medical Care Coordinator

Apply now Job no: 504580
Work type: Part-Time
Location: Other - Philadelphia, PA
Categories: Drexel University, College of Nursing and Health Professions

Job Summary

The PEI Medical Care Coordinator will, after appropriate training and demonstration of competency, perform duties and responsibilities that are associated with the maintenance of hearing aids as related to patient care provision at PEI. The coordinator’s role is to perform routine tasks and duties so that audiologists are available for the more complex evaluative, diagnostic, management and treatment services that require the education and training of a licensed audiologist.

Essential Functions

  • Manage inventory including incoming/outgoing hearing aids, parts, and supplies.
  • Place orders for hearing aids as directed by AuD.
  • Fill out paperwork and handle shipping for manufacturer orders and repairs.
  • Triage hearing aids that have been dropped off and perform minor repairs as needed.
  • Check on status of repairs, orders, and insurance approvals as needed.
  • Assist in training students with regard to paperwork, EHR/office management system, and other office-based tasks.
  • Triage patient phone calls and emails regarding HA questions or issues.
  • Handle requests for batteries, wax guards, etc.
  • Assist with verification of hearing aid benefits.
  • Assist with answering phones and accepting deliveries at PEI front desk.
  • Comply with federal, state, University and Pennsylvania Ear Institute procedures and policies.
  • Other related duties as assigned.

Required Qualifications

  • Associate’s Degree or the equivalent combination of education and work experience.
  • 2 – 4 years’ experience in ambulatory healthcare practice also providing retail healthcare products and services.
  • Demonstrated experience using practice management systems, electronic medical record programs, as well as Office suite (Word, Excel, Access).
  • Additional training will be provided as needed on-site at PEI.
  • Skills and Other Requirements:
    • Excellent communication, customer service and organizational skills
    • Ability to work independently and solve problems
    • Comfortable working with people with limited communication skills and other disabilities
    • Ability to articulate in a clear manner conducive to the needs of a hard-of-hearing consumer

Preferred Qualifications

  • Familiarity using Counselear EHR system, or similar
  • Knowledge of third-party billing

Physical Requirements

  • Typically sitting at a desk/table
  • Typically standing, walking

Location

  • Philadelphia, PA

Additional Information

This position is classified as non-exempt, grade I. Compensation for this grade ranges from $19.69 - $29.54 per hour. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review. 

We encourage you to explore Drexel's Professional Staff salary structure and Compensation Guidelines & Policies for more details on our compensation framework.

You can also find valuable information about our benefits in the Benefits Brochure.

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our Policies page to view all University policies related to Human Resources and News and Announcements for workplace postings.

Background investigations are required for all new hires as a condition of employment, after the job offer is made.

Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus.

Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.

Position Type

Work type

Locations

Philadelphia

Categories

Division / College
Organization