Job Summary

Reporting to the Associate Director, Event Operations, the Senior Technician is a part time on-call position that is responsible for the setup, operation and load out of event-related audio/visual equipment throughout the Drexel University Main Campus. This position is a primary Event Services contact with student organizations, academic/administrative departments, and external clients during events at the main campus that involves the Drexel University Student Technicians division (D.U.S.T.) of Drexel University Events Services.

These events include, but are not limited to: audio/visual support for small – medium sized performance events, meetings, conferences and other special events. As a front-line employee, this position directly interacts with Event Services clients, thus is one of the key staff members responsible for assuring exceptional customer service. This position’s performance is critical to the success of events coordinated through the Event Services Department.

Drexel University functions academically on a quarterly term basis versus a semester basis; as such, the university has classes and events 12 months of the year. The months of September to mid-December and April to mid-June, which encompass the Fall and Spring terms, are the most event-intensive. This is when the position must be most flexible, although events take place in Winter and Summer terms as well

The Senior Technician position works on an as-needed basis, and scheduling will be based on quantity of events and set limits of allotted hours for the position.

Essential Functions

• Provide training in proper set up, operation and load out of technical equipment.
• Ensure all safety measures are in place involving personnel and equipment.
• In collaboration with the Associate Director, Event Operations, assist with training of Student Employees and provide feedback on work performance.
• Supervise and assign responsibilities to Student Employees during events, to best fit their abilities and the needs of the event. 
• Maintain positive relations with faculty, staff, students and non-university clients regarding services provided by the D.U.S.T./Event Services Department.
• Assist in the equipment control function, conducting routine tours of the university buildings and grounds, noting and returning D.U.S.T. equipment to proper storerooms.
• Assists in determining the best equipment to meet the needs of the event.
• Straighten and organize storerooms and routinely inspect condition of audio/visual equipment; reporting equipment in need of repair to proper personnel.
• Maintain an understanding of technical requirements detailed on D.U.S.T. data sheets (i.e. work orders for event audio/visual production.
• Demonstrate a strong commitment to providing exceptional guest service and meeting customer needs.
• Suggest new or replacement equipment thereby assisting in the efficiency of the department.
• Use authorized university vehicles to deliver event-related audio/visual equipment to various locations on campus.
• Duties as assigned by the Associate Director, Event Operations.

Required Qualifications

• Minimum of HS Diploma or GED.
• Minimum of 2 years of experience.
• Experience using a wide range of audio/visual equipment including house and portable lighting systems, various types of presentation equipment, laptop computers (PC- and Mac-based), portable and fixed projection screens, and various types of analog and digital sound equipment.
• Ability to handle technical requirements for small to medium sized events independently and under limited supervision.
• Ability to work with various audiences, including colleagues, clients, faculty, staff, students, and vendors.
• Ability to delegate tasks/assignments while managing small to medium size production events.
• Ability to analyze and solve problems, investigate and analyze information and to draw appropriate conclusions.
• Ability to work a flexible schedule to meet the needs of events on-campus, including occasional early morning (5:00am) or late night (1:00 am) and weekend.
• Strong customer services skills and experience.
• Strong verbal and written communication skills.
• Strong organization and coordination skills.
• Valid Driver's License.

Physical Demands

• Typically standing, walking
• Typically bending, crouching, stooping
• Ability to lift up to 50lbs.

Location

• University City - Philadelphia, PA

Additional Information

This is a Part-Time Per Diem position classified as Non-Exempt. The offered pay is based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

For information about benefits, please review Drexel’s Per Diem/Casual/Temporary Benefit Fact Sheet.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.