For a better experience, click the Compatibility Mode icon above to turn off Compatibility Mode, which is only for viewing older websites.

Careers at Drexel

About Drexel University

Located in the heart of Philadelphia, Drexel University is a world‐class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.

Committed to becoming the nation’s most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long‐term, multigenerational, and fundamental to the University’s mission, heritage, and future.

At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti‐racism approach to our strategic plan, organizational systems, policies and structures.

Drexel offers its highly engaged faculty and professional staff a comprehensive and world‐class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award‐winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non‐certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information.

Suspension of Drexel University's Contribution into 403(b) Retirement Plan

As communicated on Oct. 10, Drexel University is suspending its contributions to employee retirement plans for calendar year 2025 as part of its multi-year plan to build financial resilience. Drexel is continuing to monitor the situation and will share updates as they become available for calendar year 2026.

Student Services Manager

Apply now Job no: 505823
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: College of Nursing and Health Professions

Job Summary

The Student Services Manager is responsible for the daily oversight of the Academic Advisors and acts as the Academic Advisor for their own assigned student caseload. The Student Services Manager serves as an exemplar of academic advising to emulate college standards and expectations of excellent customer service and student-centric approach. The Manager reports to the Assistant Director.

Essential Functions

  • Recruitment & Retention 
  • Manages and communicates with prospective student pipeline to improve enrollment and decrease melt • Assist in recruiting events and ensure representation of student services team
  • Works with college and university recruiting teams for quality assurance and accuracy of recruiting material/information Administration & Management
  • Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and correcting employees; developing, coordinating, and enforcing systems, policies and procedures
  • Oversee the day to day operations of the advising team and advocate for their success
  • Provide oversight, training, onboarding, and evaluations of the academic advisors 
  • Meets regularly with chairs, faculty, and assistant director.
  • Disseminate information to the advisors
  • Coordinate schedules for advisors–WFH/telework and approves time off.
  • Manage/resolve escalated student and department issues
  • Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
  • Develop and implement policies and procedures for advisors 
  • Serve as the point person for faculty, staff, and administration when student services tasks are needed. Delegates as appropriate Student Success & Development
  • Act as the Academic Advisor for their assigned student caseload (See attached)
  • Ensure consistent student experience 
  • Work with other student services teams to ensure best practices within CNHP
  • Establish and support a schedule/process for reaching out to students 
  • Develop and implement new programs and initiatives to promote student success Other duties as assigned.

Required Qualifications

  • Minimum of a Bachelor's Degree in or the equivalent combination of education and work experience.
  • Minimum of 2-years experience in high education, preferably in a leadership role
  • Advanced ability with Microsoft Office products is required; experience with Banner, Hyperion or other higher education systems is beneficial

Preferred Qualifications

  • Ability to maintain the confidentiality of student records and adhere to FERPA and other University policies for student privacy
  • Exceptional organizational & project management skills, superior attention to detail
  • Innovative leadership and sound judgment, problem-solving
  • Excellent customer service skills & helpful demeanor
  • Competence in working with diverse populations
  • Excellent working knowledge of college and university policy and procedures

Physical Demands

  • Typically sitting at a desk/table

Location

  • University City - Philadelphia, PA

Additional Information
This position is classified as Exempt, grade K. Compensation for this grade ranges from $54,630 to $ 81,940 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

 

 

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

Back to search results Apply now Refer a friend

Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our Policies page to view all University policies related to Human Resources and News and Announcements for workplace postings.

Background investigations are required for all new hires as a condition of employment, after the job offer is made.

Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus.

Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.

Job Alerts

Applicant Login

Position Type

Work type

Locations

Philadelphia

Categories

Division / College