Job Summary

The Junior Systems Administration Specialist is responsible for assisting with the management of the Travel and Expense and e-Procurement system and will assist with the support interface between the AVP System Administration, Audit, and Training, SAP Ariba, SAP Concur, IT and external suppliers.  This position will work in concert with the Systems Administration Team for the functional upkeep and maintenance of all modules of the University’s Travel and Expense and e-Procurement systems. The Junior Systems Administration Specialist will also aid with supporting continuous process improvement to advance existing workflows and integrations and providing support and maintenance to all procurement related systems.

Essential Functions

• Responsible for the assistance of the functional upkeep and maintenance of all of the modules included in the University’s Travel and Expense and e-Procurement systems including adding and maintaining users; designing and adjusting forms and workflows; conducting various systems testing; working within test environments to ensure smooth transition of upgrades into production and providing support with procurement system implementations. The University currently supports travel and expense software, in addition to procure-to-pay with requisition/PO, supplier, AP, and contract management modules.
• Assist with the analysis and evaluation of major system functioning to identify and resolve system issues daily including stalled orders; user terminations; ERP integration file feeds; and document distribution failures. Provide regular support to end-users with technical inquiries. Seek out and recommend continuous improvement initiatives.
• Ensure consistent and professional communication and customer service is provided to University suppliers and community. Provide necessary support to both suppliers and University community as needed to ensure the University’s e-Procurement system is performing according to existing policies, procedures, and timetables of the University.
• Provide assistance with procurement audit support: includes evaluation of the current state of compliance; identification of root cause; development and implementation of a corrective action plan.
• Support the extraction and analysis of data from both internal and external sources in response to routine, ad hoc queries and/or audit related requests.
• Perform ad-hoc assignments as required.
• Other duties as assigned.

Required Qualifications

• Bachelor’s Degree or the equivalent combination of education and work experience.
  • Please review the  Equivalency Chart for additional information.
• 2-3 years of relevant experience
• Each member of the department is required to develop and exhibit high capabilities of emotional intelligence including, but not limited to, integrity, professional respect and empathy for their colleagues and customers, strong communication skills, extraordinary customer service, and a sense of duty and dedication to their work for Drexel University.
• Proficiency with Microsoft Suite.
• Must exhibit strong customer service and professional communication skills, both verbal and written.
• Demonstrates analytical experience with the knowledge of financial and accounting concepts.
• Understanding of Purchasing and Accounts Payable policies and systems, Higher Education preferred.
• Detail-oriented with ability to work both independently and as part of a team.

Preferred Qualifications

• Work experience in higher education, preferred.
• Experience with Ellucian’s Banner, Hyperion, preferred.

Physical Requirements

• Typically sitting at a desk/table
• Lifting demands ≤ 25lbs

Location

• Hybrid/Flexible Work Arrangement – Philadelphia, PA

Additional Information

This position is classified as exempt, grade I. Compensation for this grade ranges from $41,120 - $61,680. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review. 

We encourage you to explore Drexel's Professional Staff salary structure and Compensation Guidelines & Policies for more details on our compensation framework.

You can also find valuable information about our benefits in the Benefits Brochure.

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

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