Job Summary

The Senior Network Technician provides support for core technology infrastructure; maintains and assists first level support, troubleshooting problems and upgrading network equipment; works in close cooperation with other Drexel networking and systems staff to implement common procedures and solutions that improve network services; works with computer lab and desktop support staff to solve network issues; and documents procedures and instructions as needed.

Essential Functions

• Assist team with installation/configuration of network equipment. 
• Upgrade and troubleshoot network hardware. 
• Make onsite visit to customers throughout campus to assist in network problem resolution.
• Collaborate with staff on problem resolutions. 
• Understand operation of computer networks. 
• Maintain and update current network documentations. 
• Survey existing infrastructure and document as needed. 
• Keep abreast with new developments and technologies in networking and related operations. 

Required Qualifications

• Minimum of a Vocational or Technical School 
• Minimum of Five to seven years of experience. 

Physical Demands

• Typically sitting at a desk/table
• Typically standing, walking
• Typically bending, crouching, stooping
• Lifting demands ≤ 50lbs

Location

• University City - Philadelphia, PA

Additional Information
This position is classified as Exempt, grade L. Compensation for this grade ranges from $62,630 to $ 93,950 per year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.