Job Summary

The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording, and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

Essential Functions

• Greets patients and families to the practice, provides necessary registration form to the patient for completion and signature, reviews and updates patient information in EPIC (E.H.R.)
• Accepting, recording, and verifying insurance information,
• Processing referrals and prior authorization requests
• Collecting copays and account balance payments
• Efficiently and timely answering phone calls and directing calls to the appropriate staff or records messages. 
• Scanning documents into EMR and other administrative tasks related to the efficient operations of the department
• Contributes to a team effort by accomplishing related tasks as requested.
• Performing other duties as assigned by management, in accordance with established office policy. 

Required Qualifications

• Minimum of a HS Diploma or GED 
• Minimum of 1 year
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook
• Multi Line Telephone Operational Skills
• Multitasking
• Medical Terminology
• Computer Skills to include use and navigation
• Customer Service Skills
• Keyboarding
• Detail Oriented
• Organizational Skills

Preferred Qualifications

• Electronic Health System knowledge - Epic preferred

Physical Demands

• Typically sitting at a desk/table

Location

• Center City - Philadelphia, PA

Additional Information
This position is classified as Non-Exempt, grade F Compensation for this grade ranges from $14.10 to $21.15 per hour. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.