Job Summary

The event support responsibilities vary from event to event. They serve in a variety of roles supporting the operations for event rentals, birthday parties and internal events at the museum. Event support roles include, but are not limited to; guest check-in, giving tours, running activities and assisting the event host for internal and external events.

Event support staff will be prepped by the event sales team prior to each event so they are highly aware of the timeline and prepared to provide a great guest experience. They will report to the Event Host onsite day-of. Events typically occur on evenings and/or weekends. This is a customer service focused position.

Note: If an Event Support staff member is currently employed by the Academy, working internal events may be included in other job responsibilities. Employees should clarify with their supervisor. Academy facility rentals are external events, are managed by the Events Team and require support staff on occasion.

Essential Functions

• Visitor Services skills; interact with guests in a professional, courteous, and lively manner.
• Have accurate knowledge of the museum so that one can navigate, give tours and troubleshoot onsite.
• Outgoing, friendly personality.
• Interact and actively engage with event attendees in a professional, courteous, and lively manner.
• Ability to work collaboratively with individuals across departments.
• Ability to handle a fast-paced environment.
• Willingness to work with people of all ages, including small children.
• Ability to follow instructions and work with minimal supervision.
• Additional duties and responsibilities as assigned.

Required Qualifications

• Minimum of HS Diploma or GED or the equivalent combination of education and work experience. 
  • Please review the Equivalency Chart for additional information.

Preferred Qualifications

• Minimum of 1-2 years of customer service experience.
• Available evenings and weekends.

Physical Demands

• Typically standing, walking
• Typically bending, crouching, stooping
• Lifting demands ≤ 50lbs

Location

• Center City - Philadelphia, PA

Additional Information

This is a Part-Time temporary position classified as Non-Exempt. The offered pay is based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

For information about benefits, please review Drexel’s Per Diem/Casual/Temporary Benefit Fact Sheet.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.