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Careers at Drexel

About Drexel University

Located in the heart of Philadelphia, Drexel University is a world‐class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.

Committed to becoming the nation’s most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long‐term, multigenerational, and fundamental to the University’s mission, heritage, and future.

At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti‐racism approach to our strategic plan, organizational systems, policies and structures.

Drexel offers its highly engaged faculty and professional staff a comprehensive and world‐class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award‐winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non‐certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information.

Billing Coordinator

Apply now Job no: 500321
Work type: Full-Time
Location: Center City - Philadelphia, PA
Categories: College of Medicine

Job Summary

The Billing Coordinator of the Partnership Comprehensive Care Practice (PCCP) Outpatient Clinic serves an essential role as part of a multi-disciplinary team that provides patient care and education for adult patients living with HIV.  Under the direction of the Clinical Director, the Billing Coordinator will serve as the lead patient services representative and will oversee the daily operational activities of the patient services representative team, ensuring a positive experience for patients, providers, and staff at PCCP.  Duties include, but are not limited to, patient registration and scheduling, accepting, recording, and verifying insurance information, collecting co-pays and account balance payments, scanning documents into the electronic medical record and other administrative tasks related to efficient front-desk operations.  The Billing Coordinator consistently evaluates front-desk operations to ensure that pre- and post-registration activities are handled in a timely and accurate manner and identifies opportunities to improve the efficiency and effectiveness of operations. This individual must ensure contact with patients, families, the community, vendors, coworkers, and physicians are carried out in a friendly, courteous, helpful, and considerate manner.  The Billing Coordinator participates in Quality activities, as needed, and positively promotes the Mission, Vision, and Values of the PCCP and Drexel Medicine.

Essential Functions

  • Schedule patients accurately and completely and offer appointment alternatives when needed.
  • These include the prompt and courteous answering of multi-line phone system triaging calls as needed.
  • Accurately gather patient demographics, insurance and/or financial information to establish patient's account, financial and billing data for the purpose of expediting third party billing and collection self-pay balances.
  • Establishes a process to ensure that the pre-registration, including eligibility and the documentation of the correct primary care provider is appropriately documented.
  • Ensures the collection of patient identification and insurance cards at check-in.
  • Manage interaction from the customer's point of view.
  • Ensure and respect patient/family and customer confidentiality; makes necessary interaction to accommodate the diverse needs of our patients, families, and customers.
  • Ensures a process that provides for reminder calls to all patients at least 24 hours in advance of scheduled appointments.
  • Works to ensure that patients are offered MyChart activation and assists patients in sign-up as needed.
  • Ensures that registration documents are signed at check-in, including the MSPQ survey for all Medicare Patients.
  • Works with Director of Revenue Cycle to address registration issues that result in billing errors.
  • In conjunction with Clinical Director, develops protocols and procedures to ensure the effectiveness and efficiency of front-desk services. 
  • Acts as a Patient Services Representative SuperUser and oversees appropriate use of Electronic Medical Record.
  • Secures and maintains the confidentiality of protected health information in following with all HIPAA regulations and PCI standards.
  • Works directly with the EMR Support Manager to troubleshoot clinical issues related to the electronic medical record system.
  • Interfaces with Clinical Director, providers, staff, and revenue cycle team, to ensure a positive patient experience.
  • Perform administrative duties, including but not limited to new patient packets, scanning, updating, registering as well as scanning all prior patient records.
  • Fosters effective communication and teambuilding.
  • Demonstrates the following leadership skills: critical thinking, conflict resolution, negotiation, motivation, and personnel development.
  • Perform other duties as assigned.


Required Qualifications

  • Minimum of a high school diploma or Ged.
  • Minimum of a year experience in Microsoft Suite and other PC software. Familiarity with an electronic medical records system.

Preferred Qualifications

  • Minimum of one year experience working in a clinical medical setting.
  • Excellent written and verbal communication skills, Good organizational skills.  
  • Experience and proficiency in working with and supporting a team and able to function independently.
  • Ability to communicate with clients in an empathic and supportive manner.
  • Ability to adapt and work effectively with a wide variety of people and situations in a professional and supportive manner. 
  • Experience performing outreach or community-based organizing in the Philadelphia community.
  • Firsthand understanding of issues related to living with HIV/AIDS.
  • Knowledge and awareness of Trauma Informed Care, social justice and working with LGBTQIA+ patient populations.

Physical Demands

  • Typically sitting at a desk/table


Center City, Philadelphia PA

Additional Information

This position is classified as Non Exempt with a salary grade of G. For more information regarding Drexel’s Professional Staff salary structure,

Please review the Benefits Brochure for some information on our benefits offerings.


Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.

Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our Policies page to view all University policies related to Human Resources and News and Announcements for workplace postings.

Background investigations are required for all new hires as a condition of employment, after the job offer is made.

Please note, the city of Philadelphia has mandated the COVID-19 vaccination for all Universities. More information can be found in the COVID-19 Vaccination Policy.

Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus.

Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.

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Division / College