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Careers at Drexel

About Drexel University

Located in the heart of Philadelphia, Drexel University is a world‐class, comprehensive, R1 research institution and a global leader in experiential education. For more than 100 years, our renowned Cooperative Education (co-op) program has enabled students to gain professional work experience before they graduate, setting them apart from their peers.

Committed to becoming the nation’s most civically engaged university, Drexel supports engagement along three dimensions: research and academic programs that directly benefit communities, business practices that support equitable local and regional economic development, and public service by students, faculty, and staff. Our engagement is long‐term, multigenerational, and fundamental to the University’s mission, heritage, and future.

At Drexel, we are devoted to fostering an inclusive and welcoming environment that promotes healthy lifestyles and is based on integrity, trust, and respect. We center equity, inclusion and belonging, and incorporate an anti‐racism approach to our strategic plan, organizational systems, policies and structures.

Drexel offers its highly engaged faculty and professional staff a comprehensive and world‐class benefits package that includes generous vacation and paid time off as applicable (including civic engagement days), up to an 11% 403(b) Retirement Plan match with immediate vesting, and remote and flexible work options for many roles. Our exceptional medical plans include domestic partner and fertility assistance and our award‐winning A Healthier U wellness program. In addition, faculty and professional staff at Drexel enjoy free tuition for themselves and their dependents for Drexel degree programs, certification, and non‐certification programs. And as part of the tuition offering to employees, Drexel participates in a tuition exchange program for dependents with other higher education institutions. These are just a sample of our extensive benefit offerings. Please see this Benefits Brochure for more information.

Student Service Counselor

Apply now Job no: 504495
Work type: Full-Time
Location: Hybrid/Flexible Work Arrangement
Categories: Drexel University, Enrollment Management and Student Success

Job Summary

Drexel Central is a student's one-stop solutions center for issues related to financial aid, registration, billing, and student records. The Student Service Counselor is a frontline representative responsible for assisting students and their families with these questions through email, telephone, and in-person contact using a proactive, service-friendly, and professional approach.

Essential Functions

  • Provide outstanding customer service to students and families.
  • Assist students with finding appropriate solutions to any and all financial aid, registration and billing needs.
  • Appropriately link students to other services on campus.
  • Interact and serve university constituencies outside of Drexel Central while providing superlative customer service to them. 
  • Maintain knowledge of current university, state, and federal policies, procedures and deadlines associated with Drexel Central functions.
  • Collect and review documents for accuracy and completeness.
  • Participate in outreach activities as assigned including nights and weekends (both Saturday and Sunday).
  • Communicates with and addresses the needs of clients and guests in a prompt, cordial and professional manner.
  • Uses university resources in a responsible manner and according to university policies and guidelines.
  • Demonstrates an understanding of Drexel's Code of Conduct, HR policies, and commitment to integrity and ethical behavior.
  • Follows through on commitments to clients and completing assigned duties.
  • Follows supervisor's instructions.
  • Complies with all state and federal regulations regarding the access of systems and release of data.
  • Perform other duties as assigned.

Required Qualifications

  • Minimum of Bachelor's Degree in or the equivalent combination of education and work experience. 
  • Minimum of 6 months of higher education experience.
  • Strong customer service skills alongside a strong desire to help students.
  • Ability to thrive in a fast paced and detail-oriented environment.
  • Strong communication skills.
  • Ability to interpret and communicate university, state, and federal policies as they relate to financial aid, registration, and billing functions.
  • Strong arithmetic and analytical skills.
  • Ability to work independently and demonstrate initiative.
  • A caring, compassionate, patient, and helpful personality alongside a desire to serve and help students, families, and related constituent organizations resolve issues or questions.
  • Ability to work nights and weekends a few times a year as needed.

Preferred Qualifications

  • Familiarity with computers and competency in navigating and performing data entry in a Microsoft Office Suite system.
  • Banner experience.

Location

  • Hybrid/Flexible Work Arrangement

Additional Information
This position is classified as Exempt, grade I. Compensation for this grade ranges from $41,120 - $61,680 per year. Please note that the offered rate for this position typically aligns closer to the minimum of this grade, but it can vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework. For information about benefits, please review Drexel’s Benefits Brochure.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

 

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Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic. Please visit our Policies page to view all University policies related to Human Resources and News and Announcements for workplace postings.

Background investigations are required for all new hires as a condition of employment, after the job offer is made.

Drexel University, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) publishes the Drexel University Security & Fire Safety Annual Report for current and prospective students and employees. This report contains important safety information and crime statistics for the previous three years. These statistics pertain to reported crimes that have occurred on campus, in certain non-campus buildings or properties that are owned or controlled by Drexel University, and on public property within, or immediately adjacent to and accessible from the campus.

Printed copies of this report are also available by calling the Public Safety Administrative Office, 215.895.1550.

Additional information about the services provided by the Drexel University Department of Public Safety can be obtained by visiting their website.

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